Zermatt Resorts
  • 20-Mar-2018 to 20-May-2018 (MST)
  • Administrative & General
  • Midway, UT, USA
  • DOE
  • Salary
  • Full Time

Medical, dental, vision & life insurance & PTO available for all full-time, year round positions, along with other perks & discounts

Zermatt Utah Resort & Spa, located in Midway, Utah (just minutes from Park City!) is seeking a qualified, experienced Director of Guest Services to join our team! The Director of Guest Services will be responsible for managing all Front Desk, Bell, and Night Audit operations and staff. This person will implement and refine guest service policies and protocol consistent with the highest guest service standards. Other responsibilities of this position will include ensuring the highest level of service for all guests; reviewing Front Office payroll expenditures; analyzing & reporting on daily, weekly, and monthly Front Office budget, payroll expenses, and revenue; maintaining the integrity of the Front Office records in the computer systems and in Opera, along with guest preferences and special requests; communicating decisions and appropriate information to Front Office staff; handling & resolving major guest complaints & guest incidents; organizing monthly Front Office staff meetings; continually training, evaluating and mentoring Front Desk staff; and developing/implementing frequent guest/guest loyalty programs. The Director of Guest Services will coordinate on a weekly basis with the Director of Sales, Conference Services team, and the Reservations Manager to ensure that all group/conference guest rooms are booked according to Conference Services resumes and that all guest amenities are placed in rooms at the appropriate times.

This position requires a minimum formal education of a high school diploma (or equivalent) and a minimum of 5 years job-related Front Desk experience, as well as some management/supervisory experience. Must be able to work days, evenings, weekends and holidays, as needed. Must be able to sit and stand for extended periods of time. Excellent verbal & written communication skills are essential for this position.

Apply today to join our team!

*Midway Properties Group, LLC is an Equal Opportunity Employer*

*We E-Verify*


Zermatt Resorts
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